Crown Records Management recently introduced RMi (Records Management invoicing), an innovative customer invoicing software tool. Entirely web-based, RMi will provide Crown’s Records Management clients with instant online access to new invoices, invoice history and payment status. It will give them the ability to raise queries with Crown directly against the invoice and track the resolution of those issues in real-time.

“Invoices will be automatically generated directly from the inventory tracking database and go through a predefined workflow. This system will eliminate the manual process, reduce the chance of human error and improve invoicing accuracy," remarked Philip Britton, Crown Records Management Business Development Manager. The system will generate auditable invoices, credit notes and debit notes. All RMi transactions are tracked and traceable.

RMi is being rolled out throughout 2005 beginning with Crown Records Management locations in Malaysia, the United Kingdom and the United States. Crown is currently working on adding reporting abilities to RMi to provide clients up-to-the-minute metrics about their records in storage and their relationship with Crown.