Case Studies

Our Case Studies can help you gain an understanding of how other companies have solved their records management problems such as dealing with documents internally, managing a growing number of files, consolidating storage areas across multiple locations and managing staff resources.

• ABB and Crown: The Issue - Program Coordination
  Being a manufacturing company, ABB had more than enough factory space to store their records but they were facing major obstacles when dealing with managing their documents internally. Important documents could not be located in an efficient manner and there was no one available at ABB to take ownership of records management. Crown India understood ABB’s situation and offered their services.
• SCB and Crown: The Issue - Workflow Processes
  When three locations of SCB in India (Chennai, Bangalore and Kolkata) required help with their Records Management, they hired Crown India’s Records Management team. The teams in Chennai and Bangalore had a need to improve workflow processes and better handle the large volume of documents. The Kolkata team's challenge was to build a records management facility and design a workflow process from scratch.
• Healthcare: The Issue - Retrieval and Accuracy
  Not only did the hospital have a serious issue with space, but on top of it, they also did not have the additional staff needed to weed through all the files they were storing on site. It quickly became apparent that extra space was desperately needed.
• Law Firm: The Issue - Cost and Accuracy
  This company is a regional law firm with five offices spread across the midlands and their main issue was inconsistency. As with many organizations, they had grown through acquisition and merger and as such, had adopted numerous referencing systems across their business with no two offices recording files in the same way. This caused great difficulty when trying to access files and often files could not be found.
• Financial Services: The Issue - Indexing Problems
  This company has six offices in the North West of England and had outsourced the document storage services to a company based nearby. The service required is a daily delivery and collection from these offices.
• Public Services: The Issue - Space
  This company had their own facility for storing their documentation. The process is managed by a team of staff, with daily deliveries and collections to each of their many offices across the City of London.