Our Services

Consultancy Services

Crown assists with the planning and implementation of best practices, allowing clients to benchmark themselves within their industry. This includes all records management and procedures, including work flow analysis and disaster recovery planning. Crown’s team of experts work with clients to ensure that the solutions for all of their business information needs are exactly tailored to fit their requirements. Every account is assigned an Account Manager. The Account Manager is responsible for the day-to-day delivery of services, updating of new developments and for liaising with the client. Regular review meetings ensure that operational issues are dealt with in a professional and timely manner.

Information Management Services

Crown provides a full range of services including packing, cataloging, indexing, imaging, scanning, data conversion, magnetic media storage and a variety of electronic records management services. Crown can also provide a file insertion service, which allows for additional documents to be inserted into, or removed from managed files.At the end of the life span of any business information, Crown will provide secure document destruction services for records that have reached their statutory retention period. This procedure ensures that obsolete files and documents are not being stored.

Online Tracking and Monitoring Services

Crown’s bar coding technology allows for easy tracking and monitoring of carton movement. Full online, real-time access is available via the internet from a secure portal. Electronic reports show the movement of records as the system dates and timestamps the items at every point at which they are accessed or handled. This provides clients with the ability to track, monitor and run reports on the status of their request, as well as auditable trails allowing for full control from the time of implementation through completion of the request.

Secure Management Centers

Crown’s facilities guarantee optimal environmental conditions ensuring secure management of all business information. Only Crown’s designated staff members are allowed entry into Crown’s Records Center facilities. And, all staff members undergo evaluations by security and are required to sign confidentiality agreements. For important records, original funding contracts and magnetic media, be it computer backup data or disaster recovery, Crown provides secured vault systems and fire safes to meet specific requirements.

Easy Access to Business Information

Requests for hard copies of documents, or any other type of information, via the internet, fax or email can be at the client’s desk the next working day. For urgent request, Crown offers express services to on the same day. Crown maintains a quality fleet of vehicles and a dedicated and trained staff of drivers who are committed to the safe and sound transportation of information. Crown’s experienced drivers retrieve and deliver business information without delay. In addition to physical retrievals, Crown offers a broad range of electronic and virtual retrieval services, from faxing to scan-on-demand, for secure or sensitive documentation through online hosting of imaged documents.

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