Issue 1 2008 > Case Study: Healthcare
CASE STUDY: Healthcare
Crown Records Management recently published a Case Study to help support the healthcare industry. Below is a synopsis of a problem identified by a healthcare company and Crown’s solution.
The Problem
Healthcare providers all over the world are constantly battling with the mountain of paper that they generate. Strict compliance regulations surrounding confidential patient files coupled with human resource and financial documents are resulting in high volumes of paperwork being kept for extended periods.
The Solution
After reviewing several records management companies in the Hamilton/Halton area of Canada, the Burlington office of Crown Records Management was deemed the only truly local, experienced records management provider that could assist.
Crown Records Management put together a service level agreement that clearly stated their objectives and a plan was put in place to begin the urgent removal and storage of records. “From the first day, the service was amazing” the IT & quality manager said. “Crown’s operational staff made a lot of suggestions to make the transition of records smooth and easy.”
There have been clear cost savings because the staff can now concentrate on their core roles. This healthcare provider’s legal obligations relating to records storage have been met and the frustrations that previously surrounded on-site records management have disappeared. “Retention and the retrievability of records are very important in the healthcare sector” said the IT & quality manager, “Crown Records Management has relieved that burden.”
If you would like to obtain the Case Study in its entirety, please contact your Crown professional. You can view other Case Studies on Crown’s website by clicking here.