Consultancy & Benchmarking

In today’s world of ever-changing statutes, industry-based, federal and local regulatory requirements, records management is more important than ever. Understanding how to manage your records in order to meet compliance and staying on top of the latest technologies is not an easy task. That’s why many companies seek the guidance of a records management professional.

At Crown, an Account Manager is assigned for each and every one of our clients. The Account Manager is responsible for every aspect of their client’s account. In addition to managing the day-to-day delivery of services, the Account Manager will provide consulting services, share industry trends and global best practices, with the goal of helping clients develop and implement a formal records management policy.

Account Managers will advise on retention and destruction policies based on industry regulations. The Account Manager will also organize bi-annual meetings to review the KPIs, Key Performance Indicators (KPIs) to ensure that all the client’s needs are met and agreed to in writing. They will also ensure that any operational issues are dealt with in a professional manner and provide a proactive forum to discuss ideas that will continually improve Crown’s service delivery.

Crown’s Account Managers always take a customer-focused approach to the business. They have all the information you are looking for, whether your requirements are complex or simple, large or small, they partner with their clients to provide solutions that best suit your needs and the needs of your company.