Welcome to Intelligent Information Management

Intelligent Information Management is needed to cope with the approaching information tsunami This week AIIM descended on London’s Earls Court for their annual U.K. forum. The topic that dominated the day’s talks and discussions was the dawn of Intelligent Information Management. AIMM’s President Peggy Winton explained that this new term replaces Enterprise Content Management to describe what organizations are doing with data in the digital age. 
 
In this brave new world, paper is the enemy not only in its physical form but also in the way it has come to dominate the digitalization process. Tim Waterton, Director of Business, U.K. and Ireland for M-Files, explained that because of our dependence on folders and files, 25 percent of badly filed documents will never be located. In an age of Intelligent Information Management, algorithms will pull meta-data from documents and organize them accordingly, rendering our laborious filing processes anachronistic.
 
The systems we have set up are no longer capable of handling the information tsunami engulfing most businesses, speakers at the event agreed. Dave Jones, Product Marketing Director of Nuxeo explained that many businesses currently have four ECM systems running simultaneously. This means that content is either scattered or stuck in silos, making GDPR compliance more difficult. 
 
For the modern world, Dave announced, we need a modern solution. ECM was about finished documents. However, we now work differently, with multiple people accessing working documents from a variety of locations and devices. Therefore, we need information hubs that can connect to all of our existing static repositories, allowing them to be gradually retired. 
 
Peggy agreed the next few years would be about balancing innovation with maintaining legacy systems. However, she gave some statistics that will inspire haste: by 202, IT departments will see ten times the number of servers and 50 times the amount of information but will only gain 1.5 times the number of IT professionals to deal with it.  AI, Peggy suggested, would be the answer to this expected data deluge. It won’t be something we have to learn, she assured us; it will come baked into the systems we’re buying today. 
 
Another factor that should speed up change, Atle Skjekkeland, Senior Vice President of AIIM said, were the changing demographics of both workforces and customer bases. He explained that for many, going to work is like stepping back in time and asked us to imagine how millennials in our teams feel about working with ECM systems that discourage the flexibility and mobility they have grown up with. Equally, customers expect friction to be removed from their experience with business, in the way that disruptors like Uber have achieved.  
 
Peggy broke down the journey to Intelligent Information Management into four key stages: 
Rationalise and modernize information infrastructure 
Digitalize core business processes 
Automate governance and compliance 
Leverage deep learning and machine learning