DDB Mudra Max Pvt Ltd

November to December 2013

Background and challenges

This particular client is a leading advertisement firm that had a need to store their records off-site. At the time, the client was already in discussion with a local competitor, who were serving them at another location for a cheaper rate. However, their records were not being properly indexed and the team didn’t have access to any no record details.

The solution

A Crown team member was sent to the client’s premises, on a trial basis, to prepare the inventory and provide it to the client on a real-time basis. It didn’t take long for the client to understand the difference between their current service provided by the local company and that of Crown.

The outcome

Crown won the contract with the client who still today is very satisfied with our service. There have been no complaints during the two years and is working with us on an ongoing basis.