The Electronic Incident Reporting System (EIRS) from Crown Records Management is created to make the facility administrator’s life easier. The system aims to reduce phone calls, emails, and instant messaging made to facility administrators. The process involves recording the incidents and then assigning and monitoring the status of its resolution.
EIRS is a web-based secure service allowing employees in the organization, and across cities and countries, to report any incidents, as they happen. The facility administrators are notified of major incidents reported. In case of routine tasks, the system intelligently assigns it to the maintenance team to study and take necessary action to resolve it.
The EIRS Process Flow
Benefits of implementing the Electronic Incident Reporting System:
- Capture incidents on-the-go, anywhere in the world and report it for action
- Inspect reported incidents and record observations to trigger the next of action
- Intelligent segregation of reported incidents and assigned to the right member for action
- Two-way review on progress and interactive dashboards for monitoring status on reported incidents