In the case studies below we discuss the issues faced by a variety of clients in different industries and organisations. In some cases clients prefer not to be identified by name.

Oxford University Hospital 

Oxford University Hospital’s HR department digitised all hardcopy documents which consisted of 130 filing cabinets and a large ‘pod’ in the car park instead of relocating all files to their new office. Read more

University of London

University of London partners with Crown Records Management to protect and preserve their library for years to come. Read more

BNP Paribas Real Estate

Following the acquisition of Strutt & Parker, BNP Paribas Real Estate faced an urgent challenge to combine HR data from both companies to ensure the system was compatible, searchable and supported compliance. Read more


CHEP’s purpose is to remove complexity for their customers through its Managed Exchange (ME) programme, a circular approach to supply chain logistics. Read more

Public Service UK

This public sector organisation had its own facility for storing documentation. Read more

Global Pharmaceuticals

Faced with strict compliance regulations and the need to manage multiple suppliers, a global pharmaceutical company contacted Crown to assist with managing their documents. Read more


The Swiss company ABB, is a manufacturer of power and automation technologies. Their products assist utilities and industrial customers to improve performance, while lowering environmental impact. Read more

Law Firm UK

This company is a regional law firm with five offices in the Midlands. Their main issue was inconsistent handling of information across the business. Read more

Healthcare Trust UK

Following the merger of four organizations, this primary care trust (PCT) reviewed its records management strategy, which included archiving records in more than 20 locations. Read more


Probably familiar to every hospital Administrator when it comes to informations - there’s too little space to keep everything, and too few people with too little time to go searching through all those files. Read more

Financial Services, UK

The client has six offices in the northwest of England and had outsourced its document storage services to a local company. Read more