Quality Standards Rise Across the World 2nd Quarter 2013

Crown branches around the world are celebrating winning quality awards for their performances during the second quarter of 2013..

In total, Crown Records Management has over 125 branches in 41 countries. In order to continually provide high quality services throughout our network, we set high standards for ourselves.
To measure our results, the Crown Quality Management Program "QUEST" is used around the world. Crown's quality program is the best in the industry as it allows us to accurately assess our performance on an on-going basis and identify areas that may need attention. Every branch aims for 100% customer satisfaction, so using QUEST is a major strength and differentiates us from our competitors.
Each quarter we measure our branches against a number of different quality criteria. We are pleased to announce that the top performers of the Total QUEST Quality Score (TQQS) for the second quarter of 2013 are as follows:
  • Bangalore, India
  • Auckland, New Zealand
  • Swindon, United Kingdom
  • Larkfield, United Kingdom
  • Balikpapan, Indonesia
  • Tauranga, New Zealand
  • Dalian, China
Congratulations to the winners!