With 20 years of experience in the records management industry, Cleta specializes in customer service and operations for Crown Records Management. Her expertise includes coordinating special records management indexing projects as well as expert knowledge and experience in working with a variety of media types.

How long have you worked in the records management industry?

I have worked in the records management industry for 20 years.

Is the Data Protection Law: a hindrance or help?

I think data protection laws are needed to provide standardized methods of record management. Employee changes would negatively impact a company’s ability to successfully manage their records without laws and standardization.

What is the most important about off-site storage?

The most important aspects to consider when working with an off-site storage company are customer-focused service and maintaining a documented chain of custody of records at all time.