Iwan’s responsibility as Systems Consultant and Trainer range from providing systems training and advice, to testing and implementing upgrades and working delivering enhanced operational efficiencies throughout the business.

Accounting for 14 years in the industry, he started his career as a driver in operations. He joined Crown in 2007 and since then has held a number of prominent positions in all areas of record management.

He has extensive experience in the day-to-day management of records facilities and operations, and has established a number of new management centers. He was instrumental during the roll-out of RMweb and RMi throughout EMEA and the launch of a cloud based system RMbridge.

1. What trends and changes have you noticed during your years working in the Records and Information Management Industry?

Both the evolution of technology and attitudes towards information management.

Software systems and the internet have had a huge positive effect on efficiency and security of document management, from hard-copy services to electronic document management.

Trends in the industry have clearly shifted from simple records archiving to the secure management of business information. Records management is now taken much more seriously across most sectors compared with the early days of the industry.

2. Will there be a need for records/archiving in the future? Will we ever go paperless?

The requirement for records archiving will only grow in the future. The amount of information businesses produce is growing at an exponential rate and that information will always need managing in an efficient, secure manner.

The paperless office is inevitable in the future, but no-one can really predict when. It will take changes in generations and attitudes across the globe for it to become a reality.

3. Is the Data Protection Law: a hindrance or help?

In many respects a help – businesses have clear rules and objectives to facilitate document management. However, new software technologies (cloud computing, software as a service) may be difficult to implement at a multinational level.