With all of this information, where do you start?

Tackling public service information management is perhaps the toughest challenge in the field.

This is partly because of the incomparable volume of information – we are dealing with everyone here, after all – but mainly because expectations are high and resources scarce.

It’s essential to understand completely the needs of your organization, as an independent entity. It requires careful scoping, practical systems design and common sense approaches to risk management to produce the best value, or at least to know if that is what you’re getting.

Possibly, it also takes a privately held business to maintain a genuine service ethos. With no markets to appease or external shareholders to influence decisions, we are better able to make promises and keep them.