Find out from our Head of Consultancy & Technical – ECM, on top three tips for a successful Business Process Review:
Business Process Reviews (BPRs) are conducted by professionally trained consultants that analyse a company/department/process from both top down and bottom up. Dictated by the need and objectives of the organisation, it will take a closer look across ‘People, Process & Technology’, allowing for a detailed process map and activity descriptions of the current state, which can then be further analysed for issues, risks, and gaps. This outcome report can then be reviewed to develop a future state solution highlighting the costs vs benefits.
Here are the top three tips for a successful business process review:
Make life simpler
The people doing the work are the experts and their knowledge is critical to making any changes, however, these people are also busy doing their day job and quite often know their own areas only. The benefit of the BPR is that the consultant can collate this information across all people in all departments, and provide one outcome report, providing a 360-degree view of their business, causing as little inconvenience to the people’s daily work as possible.
The end-to-end information gained from a BPR makes life simpler by using the current state information to inform a future state solution and propose the steps and milestones to achieve the future state – setting clear and realistic expectations. This future state solution will have been shaped by the key players in the process who would benefit.
For the organisation, the benefits of a simpler way of working following a BPR can be:
- Quicker process completion time
- Achieving regulatory compliance
- Reduced risk
- Identifying wasted efforts and the ability to remove it without negative consequences
- Improving the quality of work output
- Increased performance and decreased issue handling
For the employee the benefits can be:
- Employee satisfaction
- Increased productivity by reducing mundane tasks
- Increased customer satisfaction
- Flexible working
- Better collaboration and communication
Take away complexity and provide solutions
This role is here to bring all of these strands together and provide a holistic report of the organisation’s current practices, how they are working at all levels, the bottlenecks and issues, gaps and risks, whilst also highlighting the good practices and ensuring these are kept in any new solution (this is important!). The benefit of having a BPR completed by someone in this role is that they also bring the solutions expertise with them; understanding what technology could be applied and how. This allows for a more thorough end future state solution proposal.
Understand the data – not the document
Organisations have gone through a journey – paper, scanning, emails, file exchange. Now the emphasis is on data rather than documents and how they get that information in and shared.
Customers and end users transact via their phones/tablets and there is an expectation from the customer now to be able to do all of their business in this way, as it is easier and more convenient. Organisations that put customer demands at the centre of the operational planning will be looking at how they change the way they work to match that demand.