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Document management


The document management system can be defined as an integration of content capture, workflow systems, document repositories, and many other systems or software to manage information.

Document Management System (DMS) can be electronic, paper-based, or a combination of both.

The main role of document management system is to store, retrieve, and manage any kind of document without having it cluttering in the workspace.

The document management experts in Crown Records Management will help you every step of the way in integrating your documents from one software program to another or digitizing your hardcopy pieces.

This will enhance efficiency in managing information and productivity within your organization.

Our off-site storage solution for your hard-copy files and electronic documents gives you flexible access to your documents

Moving piles of hard-copy records from your offices to an off-site centre may seem herculean, but with our world-class storage facilities, staff and fleet of vehicles, it’s a lot easier than it seems.

Access and control

The term “off-site” sounds like your information is harder to obtain, but with our rigorous classification and cataloguing systems; combined with electronic or physical retrieval on demand through our web portal, those paper records become more accessible than ever before.

This is achieved through our unique web-based solution called RMweb. This enables users to access, create, search, order, retrieve and edit inventory via a web browser. RMweb can even be customised to enforce key field capture and retention dates, as well as allowing full indexing and searching of your entire archive.

Our latest platform, RMbridge, goes one step further and can offer full integration with your own file room software. This allows you to view multiple data sources through a single global portal.

Confidentially controlled

Your records are housed in dedicated, purpose-built records centres. Each site operates a strict security policy, with perimeter fencing, 24/7 alarmed premises and staff trained in data protection. Your peace of mind is paramount to us, so our facilities are second to none.

Putting your needs first

You should always have full control over your information. Your assets are tracked with a barcode system. This tracking method also allows you to monitor a complete audit trail of an asset, from deposit to disposal.

We can send you details on storage, a history of activity and a comprehensive spend and trend analysis. This granular reporting is built for you, to give you transparency over where your records are, when they’ve been retrieved and when they’re scheduled for disposal.


  • Store your critical data in highly secured facilities with manned patrolling and CCTV surveillance.
  • On-site customized file management as per your requirements and circumstances.
  • Temperature-controlled and humidity-controlled vaults for secured storage.
  • Control costs spent on warehouse, inventory or office space to store documents and cartons.
  • Easily access and manage digital information, simplify your workload and yield higher efficiency.
  • Real-time management reports and analysis to help manage your records.
  • Easy retrieval of documents and data using RMOrder.
  • Files are barcoded and then stored making them highly organized. Retrieval of even a single barcoded file is possible instead of retrieving an entire carton.



  • File room solution – Our File Room solution uses our specialist, highly trained crew, working from within your own site, to catalogue, manage, scan and retrieve your documents. This solution is ideal for clients who have highly rigorous security requirements, especially if they are not prepared to store files and documents off-site. Instead, we’ll customize our approach as per your requirements.
  • Media Storage – At our primary strategic locations, the vaults in which media is stored and the vehicles used for transportation, are temperature and humidity-controlled. These are purpose-built with extra fire-rated construction, complete with fire suppression systems and CCTV surveillance. You also have complete access to track and trace the movement of your data.
  • Carton Management & Storage – When you store your business information off-site, you want to know it is secure and accessible. We deliver a professional, managed service which gives you complete confidence in the safety of your hardcopy documents. Stored in our highly secure facilities staffed with trained specialists, you save critical space in your office while having seamless access to your information. We take care of transporting them and storing them in our own secure warehouse facilities. The cartons are barcoded, with all relevant data being stored in your own Information Management System or Crown’s RMOrder system.
  • File management – With File Management, we consult with you to establish your exact needs and then barcode each of your files according to your specification. This provides a far more accurate methodology for managing individual files and enables retrieval of individual items rather than complete cartons of files; reducing the potential risk in retrieving a whole box when you only need to access one file.
  • Vault Storage – Our premium vault storage solution is suited for highly confidential documents such as wills, deeds and certificates, as well as backup computer media. Housed in our state-of-the-art, purpose-built facilities, these vaults come with advanced security and environmental systems to preserve and maintain your vital data.


We understand the need for securely storing your crucial data and having instant access to your information.

Our Document management systems offer secure and customized solutions for your document management needs. Our solutions also allow for easy tracking and traceability of your storage with an option for quick retrieval using Crown’s RMOrder.

We are an extraordinary and purposeful business committed to making it simpler for our clients to live, work and do business anywhere in the world.

Click HERE to learn more about our Document management systems, and our experts will reach out to help you

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