Business Process Management (BPM)

Automate & optimize business process

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What are the benefits of Business Process Management (BPM)?

Minimize errors

Automate and optimize the customer onboarding process reducing errors. From integrated e-signatures to identity & anti-money laundering checks.

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How it works

Key components of customer on-boarding

  • 01 Customer identity verification Quickly verify the identity of potential customers, which ensures compliance with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.
  • 02 Application forms & questionnaires Allows creation of a user-friendly interface for customers to complete application forms online and answer relevant questions, such as information about income, expenses, and credit history.
  • 03 Digital document upload & storage Enables customers to securely upload and store supporting documentation, such as ID proofs, financial statements, and employment records.
  • 04 Electronic signature Permits customers to sign legally binding documents electronically through Aadhar e-Signatures, streamlining the process and reducing the need for physical signatures.
  • 05 Credit check & risk assessment Performs a credit check and risk assessment on potential customers, helping the financial institution make informed lending decisions.
  • 06 Workflow management Manages the flow of tasks and approvals, ensuring that the customer onboarding process runs smoothly and efficiently.

“Information is a source of learning. But unless it is organized, processed, and available to the right people in a format for decision making, it is a burden, not a benefit.” 
- William Pollard

“How do you tackle a document backlog 400,000 strong?”