Transforming Healthcare Records Through Secure Digitization for Astralis Pharmacy Pvt. Ltd.

BACKGROUND

Astralis Pharmacy Pvt. Ltd. supports Citadel Health (Kolkata)—the organization building a 1,000‑bed hospital spanning 7 lakh sq. ft.—with critical healthcare documentation and pharmacy‑related record workflows. As operations scaled, their physical records grew rapidly, making information access slow, inconsistent, and risky.

BUSINESS CHALLENGE

• Astralis faced several operational and compliance risks:
• Employees spent excessive time searching for documents stored in unorganized systems.
• Physical records were occupying valuable office space.
• There was no established security or disaster recovery framework for sensitive medical documents.
• Record maintenance processes were inconsistent, leading to potential compliance gaps.

Astralis needed a reliable, compliant, and scalable solution to manage legacy documents and ongoing inflow of sensitive medical and administrative records.

CROWN’S SOLUTION

Crown Information Management partnered with Astralis to implement a modern, secure, and audit‑ready information ecosystem.

1. Secure Medical Record Storage

Crown provided protected off‑site storage for sensitive patient and hospital documentation, ensuring confidentiality and full security compliance.

2. Digitisation & Imaging

Large volumes of historical and active records were digitized, indexed, and converted into searchable formats for instant access and improved accuracy.

3. Inventory & File Management

Crown introduced structured cataloguing and file tracking processes to streamline retrieval and support medical workflows.

4. Compliance & Secure Destruction

Regulated retention practices were applied, and obsolete records were securely destroyed to minimize risk.

5. E‑Storage

A secure digital repository enabled seamless access to digitized records, eliminating dependence on fragmented physical storage.

Crown’s operational workflow ensured:

• Minimal disruption to hospital and pharmacy activities
• Secure handling of all medical files
• Traceability for every retrieval and transaction
• Strict confidentiality protocols

RESULTS & IMPACT

Crown delivered immediate, measurable improvements:

• • Significantly reduced retrieval time, allowing staff to access critical files quickly.
  • Transformed physical records from a liability into a strategic asset.
  • Reclaimed valuable office space by relocating 125 cartons to Crown’s secure facility.
  • Strengthened data security and disaster‑readiness through structured RMS and E‑Storage solutions.

Astralis now operates with improved reliability, transparency, and confidence in its information management ecosystem.

Client Testimonial

“Working with Crown Information Management over the past nine months has brought much-needed structure and reliability to our records management. Their support across RMS, scanning, and secure e-storage has helped streamline our operations significantly.”

“Despite managing 125 cartons, every request is handled promptly and with care, giving us complete confidence in the safety and accessibility of our records.”

“We value the partnership and look forward to continued collaboration.”
— Pritha, Astralis Pharmacy Pvt. Ltd.