Transforming Healthcare Records Through Secure Digitization for Astralis Pharmacy Pvt. Ltd.

BACKGROUND

Astralis Pharmacy Pvt. Ltd. supports Citadel Health (Kolkata)—the organization building a 1,000‑bed hospital spanning 7 lakh sq. ft.—with critical healthcare documentation and pharmacy‑related record workflows. As operations scaled, their physical records grew rapidly, making information access slow, inconsistent, and risky.

BUSINESS CHALLENGE

• Astralis faced several operational and compliance risks:
• Employees spent excessive time searching for documents stored in unorganized systems.
• Physical records were occupying valuable office space.
• There was no established security or disaster recovery framework for sensitive medical documents.
• Record maintenance processes were inconsistent, leading to potential compliance gaps.

Astralis needed a reliable, compliant, and scalable solution to manage legacy documents and ongoing inflow of sensitive medical and administrative records.

CROWN’S SOLUTION

Crown Information Management partnered with Astralis to implement a modern, secure, and audit‑ready information ecosystem.

Crown’s operational workflow ensured:

• Minimal disruption to hospital and pharmacy activities
• Secure handling of all medical files
• Traceability for every retrieval and transaction
• Strict confidentiality protocols

RESULTS & IMPACT

Crown delivered immediate, measurable improvements:

Astralis now operates with improved reliability, transparency, and confidence in its information management ecosystem.