Crown and its subsidiaries provide services to corporations as well as individuals and their family members. In order to provide the contracted personal services, Crown needs to collect and process personal data.
Data Protection Officer
Crown has appointed an internal data protection officer for you to contact if you have any questions or concerns about Crown’s personal data policies or practices. Crown’s data protection officer’s name and contact information are as follows:
Chief Privacy Officer
How we collect and use (process) your personal information
We collect personal information on our customers in order to provide relocation and relocation-related services to them. In many cases, Crown acts as a data processor as directed by our corporate clients. Crown only collects personally identifiable information about individuals when such individuals specifically provide such information to Crown on a voluntary basis or while requesting information on Crown’s services. For example, an online service request requires the collection of personal data in order for us to be able to respond promptly and correctly to the service request.
Crown collects personal information about its customers and prospective customers. The personal information collected is limited to what is necessary to provide the services requested by the customer: first name, last name, employer name, home address, email address, phone number, biographical information, and in some cases passport details and financial information. We use this information specifically to provide the services requested by our customers. We do not sell personal information to anyone and only share the personal information with third parties who are directly assisting in delivering the requested services from Crown.
Use of Crown websites
The following discloses our information-gathering and dissemination practices for the following websites:
When individuals voluntarily submit their personal details to Crown via our website or other means in order to receive quotes for our services or subscribe to marketing information from Crown, those personal details submitted to Crown are processed by third parties on behalf of Crown in order to respond to the inquiries or requests. Crown may sometimes engage third parties to mail responsive information to customers who request Crown’s services, newsletters, white papers, and other information about Crown and its services. Any third party providing such services for Crown has contractually committed to use the data only for the intended purpose and has also agreed to securely process the data at all times.
When and how we share information with others
The personal information Crown collects from you is stored in one or more databases hosted by Crown in the UK, Hong Kong, and in the U.S., depending on the terms of the contracted service. For email and other related services, Crown uses established third-party cloud service providers who do not use or have access to your personal information for any purpose other than cloud storage and retrieval.
Due to the nature of Crown’s business, we use qualified service partners to provide some of the services requested by our customers. Therefore, in order for those third parties to be able to provide the services, Crown must transfer your personal data to the service partner who has a need to know the details. We will not share more information with the third party than they need to know. Those third parties are contractually obliged to protect your data in a secure manner at all times. We remain responsible for the handling of your personal information by those affiliates and third parties as provided in the EU-U.S. and Swiss-U.S. Privacy Shield Framework Principles, including the Supplemental Principles. If you request Crown to provide immigration or cross-border services on your behalf, Crown may need to provide your personal information to those necessary and responsible government agencies in order to approve the paperwork.
Transferring personal data outside of the European Economic Area
Security of your information
To help protect the privacy of data and personally identifiable information you transmit through use of this site, we maintain physical, technical and administrative safeguards. We update and test our security technology on an ongoing basis. We restrict access to your personal data only to those employees who need to know that information to provide services to you. In addition, we train our employees about the importance of confidentiality and maintaining the privacy and security of your information. We will also take appropriate disciplinary measures to ensure that Crown staff protect personal data at all times.
Data storage and retention
Your personal data is stored by Crown on its servers, and on the servers of the cloud-based database management services Crown engages. Unless your contract or the law provides otherwise, Crown will not retain your data for longer than seven years.
Data subject rights
If you wish to confirm that Crown is processing your personal data, or to have access to the personal data Crown may have about you, please contact our Data Protection Officer.
Crown’s customers always have a choice to consent or not consent to the sharing of their information with third parties. Crown only processes the information for the specific purpose and according to the consent given by the individual.
You will always have the right to access, review, and correct any personal information that we may have collected on you. An individual who seeks access to, or who seeks to correct, amend, or delete inaccurate information in Crown’s possession should contact Crown, and Crown will review and make corrections accordingly. For more information on where and for how long your personal data is stored, and for more information on your rights of erasure and portability, please contact Crown’s Data Protection Officer.
Independent recourse mechanism for Privacy Shield complaints
In compliance with the Privacy Shield Principles, Crown commits to resolve complaints about our collection or use of your personal information. Individuals in the European Union with inquiries or complaints regarding our Private Shield policy should first contact Crown at:
Chief Privacy Officer
CROWN WORLWIDE GROUP has further committed to refer unresolved Privacy Shield complaints to the American Arbitration Association (AAA)’s Independent Conflict Dispute Resolution ICDR/AAA Program, an alternative dispute resolution provider located in the U.S.. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact or visit http://info.adr.org/safeharbor for more information or to file a complaint. The services of ICDR/AAA Program are provided at no cost to you.
Under certain limited conditions, individuals may invoke binding arbitration as a last resort before the Privacy Shield Panel.
Crown (including its subsidiaries) also agree to cooperate with the EU Data Protection Authorities (DPAs) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) for complaints involving the collection of human resource data.
The foregoing policies are revised and effective as of May 25, 2018. Crown reserves the right to change this policy at any time by notifying users of the existence of a new Privacy Statement. This statement and the policies outlined herein are not intended to and do not create any contractual or other legal rights in or on behalf of any party.
Questions, concerns or complaints
Please contact Crown’s Data Protection Officer: