We are pleased to announce a new client-relationship with London-based utility consultants, Utility Results, using our technology to advise Utility Results on the management and flow of information within their business.
Utility Results is widely trusted by hundreds of major clients to deliver end-to-end procurement and project management services. The nature of this work involves tens of thousands of emails passing in and out of the business every year, with terabytes-worth of attachments, images, documentation and other data included as part of this.
The scale of this information flow prompted the company to ask a critical question: What technology solution exists to ensure greater operational efficiency?
Crown Records Management, which helps to maximize the value of “corporate memory” through the storage, active management and timely distribution of information assets, suggested a Business Process Review (BPR) to help provide the answer Utility Results was looking for.
The BPR is a unique, consultative approach that looks at every step of an organization’s processes, workflows and compliance requirements to highlight time taken, costs incurred and any quality or compliance shortfalls.
This approach is both thorough and easy for stakeholders to understand, with a fully fleshed out cost-benefit analysis as part of the first deliverable. It will allow Utility Results to create a business case to implement a “new world” approach to managing data internally.
Antony Biondi, Head of ECM – UK, Crown Records Management said: “A BPR is really the first step any organization should take if it’s looking to scrutinize its information management. It’s tempting to think that simply implementing a technology solution in the first instance can solve all problems. But you can’t achieve this unless you’re fully aware of where data, or “information” is coming from, where it’s being stored and where it’s going.
“A BPR makes all of these things far less opaque. In Utility Results’ case, it is dealing with large quantities of data in and out of the business daily, owing to the key services it offers, so having that knowledge of how data is being used is important as a first step in managing it all safely, efficiently and in a compliant way.”
Clive Steed, Managing Partner, Utility Results, said: “For an organisation of our size, managing information flows and fully understanding what happens to the information and data within the business is complex, and it’s difficult to know where to start. But with rules around data processing tightening and for our business to become ever more efficient, it’s critical that we gain an understanding of how and where data flows before we invest in the right technological solution.
“This review will be invaluable as we seek to enhance how we process information. I look forward to seeing the results of the review and establishing the steps we take next.”
With the conclusion of the BPR process, Utility Results will be in a position to make an informed and justified business decision regarding its solution requirements. CRM will deliver a series of proposed solutions based on the findings of the BPR.
This will include clear ideas on how to change or enhance existing workflows, potential operational improvements that can be made, as well as a timeline with milestones to work towards. Depending what route the business takes, additional technology may help to achieve the proposed changes.