Skip to content

Main Menu

Select a region and language

What is Business Process Automation?

Business Process Automation, or BPA for short, is becoming essential to the business world.


In simple terms, BPA refers to using technology to automate manual tasks and processes within a business. These can range from something as simple as automating email responses to more complex tasks like automating the entire supply chain process. The benefits of BPA include increased efficiency, cost savings, and improved accuracy.

Written by Michelle Kermath

Michelle is Head of Consultancy & Technical – ECM at Crown Records Management with years of experience in the field of Enterprise Content Management (ECM). 

What is Business Process Automation?

Business process automation (BPA) uses technology to automate repetitive tasks and streamline business process management. These can include jobs such as data entry, invoicing, and customer service. Businesses can increase efficiency, reduce errors, and save time and money by implementing these business process automated tools.

BPA can be used in various industries, from manufacturing to healthcare to finance. For example, BPA can automate inventory management and production scheduling in manufacturing. In healthcare, BPA can automate patient record-keeping and appointment scheduling. In finance, BPA can automate invoice processing and payment collection.

Benefits of Business Process Automation

Business process automation (BPA) can provide numerous benefits, including increased efficiency and productivity. By automating repetitive tasks, employees can focus on higher-level work that requires critical thinking and creativity.

In addition to saving time, BPA can also give cost savings to a company by minimising errors. Process automation is also more accurate, improving customer satisfaction and reducing the risk of costly mistakes.

Standard automated Business Processes

One of the main advantages of business process automation tools (BPA) is the ability to automate repetitive and time-consuming tasks. Standard business process management that can be automated includes invoicing, data entry, and customer service. Invoicing can be automated by setting up recurring payments and sending email reminders to clients.

Data entry can be automated using optical character recognition (OCR) software to scan and digitise paper documents. Customer service can be automated by using chatbots to handle simple inquiries and support tickets.

Automation solutions for these processes save time, reduce errors, and improve accuracy. For example, by eliminating manual data entry, businesses can reduce the risk of typos and other mistakes. Additionally, automating customer service can improve response times and provide 24/7 support to customers.

Challenges of implementing Business Process Automation

One of the significant challenges businesses faces when implementing business process automation tools is resistance to change. Employees may be hesitant to adopt new technologies or process automation, mainly if they are used to doing things a certain way. It is essential to involve employees in the implementation process and provide training and support to help them adjust to the changes.

Another challenge is the need for more technical expertise within the organisation. It requires specialised skills to implement BPA, such as programming or data analysis, that may only be available in some places. Businesses can consider outsourcing or hiring new employees with the necessary skills. Ensuring that the automation solutions you decide on are the best solution for your business is essential. To ensure this is the case at Crown Records management, we have a process called the Business Process Review that does precisely this.

Business Process Review

Professionally trained Crown Records Management consultants do a Business Process Review. The consultants analyse a company/department/process from both top-down and bottom-up. Dictated by the need and objectives of the organisation, they will take a closer look at ‘People, Process & Technology’. The consultant delivers a detailed process map and activity descriptions of the current state. This map is then analysed further for issues, risks, and gaps in process automation.

The consultant reviews the report to develop a future state solution. The report highlights the costs vs benefits and recommends business process automation tools. This report contains all the information and is formatted to be used as a business case for change.


In conclusion, business process automation (BPA) is a critical tool for modern businesses. Companies gain due to increased efficiency, reduce costs, and accuracy is improved by automating routine tasks and processes. BPA is relevant in various industries and functions, from customer service to data entry to invoicing.

While there may be some challenges in implementing BPA, such as resistance to change or lack of technical expertise, the benefits far outweigh any potential difficulties. By embracing BPA, businesses can streamline operations and gain a competitive edge in today’s fast-paced market.

If you still need to consider implementing BPA in your business, now is the time. Whether a small start-up or a large corporation, BPA can help you achieve your goals and succeed in today’s business landscape.

Contact Crown Records Management today to find out how we can support your business with this change and implement the right solutions to grow and innovate your business.

Speech Icon

Speak to one of our experts

Contact us

Need to understand how a service could potentially help you, or simply get a quote based on your specific requirements? Contact one of our records management professionals today.